Next-Day UK DeliveryFresh & Chilled
Last updated: 5 July 2026
These terms apply when you order from PGM Fishmongers — online through this website, by phone or WhatsApp, or at our counters at 4A Plaza Parade, Ealing Road, Wembley HA0 4YA and inside Sakthi Cash & Carry, 639–643 Cranbrook Road, Gants Hill, Ilford IG2 6SX. Placing an order means you accept these terms.
When you place an order online you will receive a confirmation. This is when the contract between us is made. We may decline an order — for example if an item has sold out at the counter or your postcode is outside our delivery area — and if we do, anything you have paid for that order will be refunded in full.
Our fish is a natural product sold by weight and prepared by hand. The weight you select at checkout is the weight we prepare for you, and preparation (such as cleaning, gutting or filleting) reduces the final weight of what arrives — that is normal and not a shortfall. Product photos are for illustration; individual fish naturally vary in size, colour and appearance.
Prices are shown per kilogram in pounds sterling. Payment is taken at checkout and processed securely by Stripe; we do not store your card details. If we discover a genuine pricing error on the website before dispatch, we will contact you to reconfirm or cancel the order with a full refund.
Delivery times are estimates and, while we work hard to meet them, they are not guaranteed — couriers can be delayed by matters outside our control. Please make sure someone is available to receive a perishable delivery; responsibility for the goods passes to you once they are delivered to your address or collected.
Fresh fish and seafood are perishable goods that deteriorate rapidly. Under the Consumer Contracts Regulations 2013, the standard 14-day cancellation right does not apply to them. You can still cancel an order free of charge if we have not yet started preparing it — see our Refunds & Cancellations policy for how this works and for our freshness guarantee.
If anything you receive is not in the condition you would expect from a good fishmonger, contact us within 24 hours of delivery or collection on 07931 359624 with a photo, and we will put it right with a replacement or a refund. Your statutory rights are not affected.
Nothing in these terms limits our liability where the law does not allow it to be limited. We are not responsible for losses that were not foreseeable when you placed your order, or for storage or handling of the goods after delivery or collection.
These terms are governed by the law of England and Wales, and any dispute is subject to the jurisdiction of the courts of England and Wales. If any part of these terms is found unenforceable, the rest still applies.